Payment Info, Shipping Info, Returns and Exchanges
We currently use PayPal as our payment processor.
If you’re lucky enough to live in the state of California, sales tax will be added to your order.
We ship via USPS. Depending on the size and weight of your order, USPS ground shipments will be sent via either USPS Priority Mail or USPS First Class mail. You will receive an email from us when your order ships.
Orders being sent to more than one address will be charged shipping fees for each delivery address.
Orders that are returned by the USPS due to an undeliverable address will be refunded minus the cost of shipping. PLEASE double check that the address is correct and complete before ordering. You won’t receive your order if you don’t write your correct address!
You will receive an email with your delivery confirmation number once your package is sent. If you haven’t received this email within 48 hours of your order, please email us at orders[at]thewildanimalstore.com. Please note, a delivery confirmation number is not a tracking number. It will only tell you when the label was created and when the package was delivered.
In stock orders are processed and shipped within 72 hours (excluding weekends and holidays).
Our USPS shipping charges are as follows:
Total Price Shipping Charge
$0 – $14.99…………….$7.00
$15.00 – $29.99……….$11.00
$30.00 – $44.99………$14.00
$45.00 – $74.99……….$17.00
$75.00 or more…………free
*see free shipping details below
Domestic orders totaling $75 before tax and shipping charges will be sent for free via USPS Priority Mail or USPS First Class mail depending on the size and weight of the shipment. We reserve the right to send orders that qualify for free shipping via the most cost effective method available.
Need an order faster than USPS Priority (3 or 4 days)? Write us an email and we will send you a shipping quote. Once you agree, we will send you a PayPal invoice. Once you pay, your order will go out within 24 hours.
Nothing makes us happier than knowing that our toy animals are loved far and wide. International customers please email us at info[at]thewildanimalstore.com with a list of the items you’d like to order and your city and country, and we’ll get back to you with a shipping quote within 48 hours. If you agree to go ahead with the order, then a PayPal invoice will be prepared and emailed to you.
Currently we ship via USPS Air Mail or USPS International Priority Mail depending on the size and weight of the package(s). USPS Air Mail does not provide tracking. Once Air Mail packages are handed over to the USPS, they are no longer the responsibility of The Wild Animal Store should they be lost or stolen. International Priority Mail orders have insurance included though all orders can be shipped with tracking and insurance for an additional fee. Email us for a quote for these services. Please note our free shipping offer applies only to U.S. orders.
Finally, please note our shipping and handling fees do not include customs duties or taxes in the destination country. Those charges are the responsibility of the recipient.
Here at The Wild Animal Store, we want nothing more than for you to be happy with your purchase. If for some reason you need to return an item, please follow these handy guidelines. Returns must be received within 30 days of order date. All returned merchandise must be new, unused and in its original packaging. Before sending merchandise back to us, please email orders[at]thewildanimalstore.com for a return authorization within 7 days of receiving your order. Shipping charges on returns are non-refundable. The buyer is responsible for shipping and handling costs on items returned to The Plastic Animal Store. We recommend insuring returns in case of damage in transit. The Wild Animal Store will not provide refunds for merchandise that is received damaged.
If your order arrives damaged, please contact us immediately at orders[at]thewildanimalstore.com
so that we can arrange to send you a replacement. Please keep all shipping materials so that a shipping claim can be made.
Returns should be sent to:
The Wild Animal Store
714 S Los Angeles
Los Angeles, CA 90014
We do not process orders for products that aren’t in stock. If a product is listed as out of stock then it is probably being re-ordered – check back again soon, please! If you like, please email us and we will let you know when we expect to have the product back in stock.